Last updated: 5 November 2018
INFORMATION I COLLECT FROM YOU
In the course of your visits to my website or use of my products and services, I may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (‘Personal Data’).
My services are not directed to persons under 18 and I do not knowingly collect Personal Data from anyone under 18. If I become aware that a child under 18 has provided me with Personal Data, I will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided me with Personal Data without your consent, then please contact me.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting me directly to do so.
HOW I USE YOUR INFORMATION
Personally Identifiable Information: I use the information I collect to deliver my services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
You can opt out of my marketing communications at any time by unsubscribing or emailing me. Your request will be actioned immediately.
Non-Personally Identifiable Information: I also use the information I collect in aggregated and anonymized forms to improve my services, including: administering my website, producing reports and analytics, advertising my products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on my website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
I will use all reasonable means to protect the confidentiality of your Personal Data while in my possession or control. All information I receive from you is stored and protected on my secure servers from unauthorized use or access. If relevant, credit card information is encrypted before transmission and is not stored by me on my servers.
To enable me to deliver my services, I may transfer information that I collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
I retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with my legal obligations, resolve disputes and enforce my agreements.
In the event there is a breach of my security and your Personal Data is compromised, I will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
SHARING YOUR INFORMATION WITH THIRD PARTIES
I do not and will not sell or deal in Personal Data or any customer information.
DISCLOSURE OF YOUR INFORMATION
I may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, I may use your Personal Data to protect the rights, property or safety of katecrockercopywriter.com.au, my customers or third parties.
If there is a change of control in one of my businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. I would only disclose your Personal Data in good faith and where required by any of the above circumstances.
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